Hello

I'm Ricardo Lopez

IT System Administrator

Date of birth December 13th, 1989
Born Appenzell (Switzerland)
Nationality Spanish
Location Seville (Spain)
E-mail [email protected]

About

Hello! I’m Ricardo Lopez, IT Systems Administrator. Born and raised in Switzerland until I moved to Spain at the age of 17. Currently I’m working for a prestigious international company, even though I’m always looking for new challenges that allows me to improve my professional and personal growth in order to prepare me for current society needs.

I consider myself as a responsible, hard worker, creative and resolutive person, with a collaborative and serious personality in a work environment, maybe because to my swiss influence that makes me respect and value my responsibilities, fulfilling with my duties at 110% and improving in all possible aspects.

Apart of spending time with my family in my free time (the most important thing for me), I love to practice sports. Also, research and investigation take part of my free time with my personal server built in VMware ESXi

Work Experience

since October 2020

Midway Technologies, Seville (Spain)

IT System Administrator

Administration management in different environments focused on IT systems and software packaging-deployment management.

March 2018 - October 2020

Accenture, Seville (Spain)

IT System Administrator and Security

Administration management in different environments focused on IT systems and mobility for end users, as well security platform and software packaging-deployment management.

November 2016 - March 2018

Accenture, Seville (Spain)

IT Service-Desk Supervisor

Service desk supervisor (7 people in my charge) offering support to one of our diamond clients. Reporting, incident manager, complaint and feedback management, meetings with the client, creation of procedures, quality management, follow-up and incident management, were among my responsibilities as a supervisor including the training of newcomers within my department.

May 2014 - March 2018

Accenture, Seville (Spain)

Service-Desk Technician

Service Desk technician, offering support in several languages (German, English and Spanish) After several years in this position, I’ve received a promotion to support several L2 tasks and as supervisor tasks as well.

November 2010 - May 2013

MGS (Mantenimiento Global de Sistemas), Seville (Spain)

IT System Technician and User Support

L1 and L2 incident support related with hardware and systems for end users and clients, offering a dedicated and personalized service to all of them on site or by telephone.

Education

2008 - 2010

IT System Administrator Degree

Centro educativo Altair, Seville (Spain)

2003 - 2006

High School

Sekundarschule Gais (Switzerland)

Certification

June 2020

Microsoft Certified Azure Fundamentals

Microsoft

February 2017

ITIL® Foundation Certificate in IT Service Management

EXIN

Skills

Windows Server 80%

System Center 50%

VMware 50%

Citrix 50%

Altiris 80%

Powershell 60%

AirWatch 80%

XenMobile 80%

MobileIron 60%

McAfee EPO 60%

Symantec Endpoint Protection 70%

Networking 30%

Motivation

There is no easy way. No matter how talented you are, your talent will fail you if you do not develop it. If you do not study, if you do not work hard, if you do not do better every day.

Will Smith
Be humble, be hungry, and always be the hardest worker in the room.

Dwayne Johnson
I have no special talent. I am only passionately curious.

Albert Einstein